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Data Protection, Terms of Use, and Privacy Policy

Effective from [05/11/2025]
 

At DSG Naturals Limited, your trust and privacy are extremely important to us. We are committed to safeguarding your personal information and ensuring that every transaction and interaction on our website is secure, transparent, and respectful of your rights as a customer. This policy explains how we handle your personal data, how payments are processed, and the terms under which you use our website and services.

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If you have any concerns about your order, please reach out - we’ll always do our best to make things right.

We aim to respond to you within 1-2 business days.

Privacy & Data Protection

We only collect the information necessary to provide you with the best possible shopping experience and to process your order efficiently. We do not collect or store sensitive personal information beyond what is required to complete your transaction or communicate with you about your order.

Information We Collect

  • This may include:

    •  Your name, billing and shipping address, email address, and phone number

    •     Payment details (processed securely through trusted third parties

    • Optional information you provide through messages, forms, or surveys

    • Basic technical data, such as IP address or browser type, to improve website performance

How We Use Your Information

  • We use your personal information to:

    • Process and fulfill your orders

    • Communicate with you regarding your purchase, returns, or inquiries

    • Send you order updates, tracking details, or important notices

    • Improve our website, customer experience, and product offerings

    • Manage payments and prevent fraudulent activity

  • You will only receive promotional or marketing emails if you’ve explicitly opted in, and you can unsubscribe at any time using the link in our emails or by contacting us directly.

How We Store & Protect Your Data

  • All data is stored securely, accessible only to authorised team members who need it to process orders or provide support.

  •  We use SSL encryption (secure sockets layer) across our website to protect your personal and payment information during transmission.

  • We regularly review our data storage and security practices to ensure compliance with the New Zealand Privacy Act 2020.

Sharing Information

  • We never sell, rent, or trade your personal information to any third party.  
    We only share your data with trusted partners who assist in completing your purchase, such as:

    • Payment processors

    • Courier and delivery services

    • Website hosting and analytics providers

  • Each of these partners follows strict privacy and data protection standards.

Retention of Personal Information

  • We retain customer information only for as long as necessary to:

    • Fulfill your order

    •  Comply with legal and tax requirements

    • Resolve disputes or maintain transaction records 

  • Once information is no longer needed, it is securely deleted or anonymised.

Access, Correction, & Deletion Of Your Data

  • You have the right to:

    • Request access to any personal information we hold about you

    •  Ask us to correct any inaccuracies

    • Request deletion of your personal data (unless we’re required by law to keep it)    

  • To make any of these requests, please email contact@dsgnaturals.co.nz. We’ll respond within a reasonable timeframe in accordance with the New Zealand Privacy Act.
     

Payments & Security

We hope you love your DSG Naturals products as much as we love making them. However, if something isn’t right, we’re here to help.

Accepted Payment Methods

  • We accept the following secure payment methods:

    •  Internet banking

    •  Credit or debit card

    • PayPal

    • Stripe 

  • All transactions are processed in New Zealand Dollars (NZD) and include GST where applicable.
     

Payment Security

  • Your payment information is processed directly through our secure third-party payment gateways. DSG Naturals does not store or have access to your full credit or debit card details.

  • Our payment providers use industry-standard encryption and PCI DSS compliance (Payment Card Industry Data Security Standard) to ensure your financial data remains protected at all times.

  • If you choose to pay by Internet banking, please use the reference details provided at checkout to ensure your payment is correctly allocated.

Pricing and Accuracy

  • We strive to ensure all pricing and product details displayed on our website are accurate. However, in the unlikely event of a pricing error or discrepancy, we reserve the right to correct the error and contact you before processing your order.

Terms of Use

By using the DSG Naturals website (www.dsgnaturals.co.nz) and purchasing our products, you agree to the following terms and conditions.

Intellectual Property

  • All content on this website - including product descriptions, logos, images, designs, and text - is the property of DSG Naturals Limited and is protected by copyright and trademark laws.

  • You may not copy, distribute, or use any material from our website without prior written consent.

Website Use

  • You agree not to:

    • ​Use the website for any unlawful or fraudulent purpose

    • Attempt to gain unauthorised access to our systems or interfere with website functionality

    • Reproduce or redistribute any content for commercial use without permission

  • We reserve the right to restrict access or refuse service to anyone who violates these terms.
     

Limitation of Liability

  • While we take great care to provide accurate information, DSG Naturals Limited shall not be held liable for any loss, damage, or injury resulting from the use or misuse of our website or products, except where required by New Zealand law.

Policy Updates

  • We may update this policy periodically to reflect changes in our practices, legal obligations, or improvements in customer service.  

  • The latest version will always be available on our website, with the “Effective from” date clearly shown.

  • By continuing to use our website after updates are published, you agree to the revised terms.

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